Diy Laptop Repair Guide: Basic Troubleshooting – Everything breaks down in the end. When a reboot doesn’t fix the problem, we brainstorm the causes and test them to find the problem. This is, in short, troubleshooting.
This article will cover what troubleshooting is, some common troubleshooting scenarios, and ways to streamline the process using a CMMS (computerized maintenance management system).
Diy Laptop Repair Guide: Basic Troubleshooting
Troubleshooting is a step-by-step approach to finding the root cause of a problem and deciding the best way to fix it to get it working again. Troubleshooting isn’t just for completely broken hardware. We also use it when a machine is not working as expected. Effective troubleshooting is an essential part of asset management, diagnostics and repair.
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Properly operated and regularly maintained machines are less likely to suffer major breakdowns. Again, the chance of failure will never be zero. If you use equipment, it will need maintenance at some point.
It can be obvious that troubleshooting is happening when there is a problem. However, anticipating the various problems that may arise can help simplify your response. In general, troubleshooting is carried out in the following cases:
This is a big one: the most urgent reason to solve problems. The machine is broken, fully functional, and needs to be fixed in advance to continue working. This can be effective in a company by stopping all operations and stopping everything.
The fact is that unplanned downtime is costly for companies, often costing hundreds of thousands of dollars per minute. Imagine having a skilled maintenance team that knows how to solve problems effectively. In this case, you can reduce high-severity outages and save the company money.
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Using a modern CMMS like Limble to troubleshoot checklists can help reduce downtime. As an added bonus, every member of your team becomes more valuable to you when they have experience troubleshooting efficiently and effectively.
Each machine has a defined set of functions it can perform. Due to engineering limitations and human error, most devices do not do the same thing every time (although we try to avoid this). Even with these minor changes in performance, the machine can run smoothly. This is considered its normal operating range.
If the machine starts operating outside of these ranges, we may have a problem and it should be on your crew’s radar. These situations are not as urgent as complete failure. Again, unexpected transactions should be reported to fix the problem before a real problem occurs.
Take the cooling fans in your factory, for example. Imagine that they are running and blowing cool air, but often they stop blowing for a few minutes (or the air is not as cold as it should be). Other equipment may overheat due to this malfunction and eventually begin to fail. As you know about it, fixing the fan will save the company time and a lot of money.
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Getting operational users to report errors when they find them can be a great way to fix problems early and avoid complete failure. Using a CMMS to log a problem will give you a written history of what happened and how it was resolved, making future troubleshooting much easier.
The machine works in the ideal operating range and gives the expected output. However, the operator detected some anomalies. This is a strange sound, strange smell, visible smoke, excessive vibration, etc. can be. Such anomalies should also be investigated within the appropriate time window.
[limblequote]The process of reporting problems should never be a chore. That’s the only way to get people to use it. Limble users can email, phone, scan a QR code, or report a bug in person. The system even has a central account that will convert emails into job requests and create a central hub where history can be recorded and referenced later.[/limblequote]
With detailed asset history logs and troubleshooting expertise, users can troubleshoot things independently. This will free up more time for your team to focus on more important things.
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There are many costs that come with a lack of reactive maintenance and troubleshooting know-how. What we don’t always consider is that these costs go beyond pure dollars and cents.
Immediate costs are the most obvious costs associated with maintenance and repair. These are the actual, unplanned dollars spent to repair broken or malfunctioning equipment. Costs like these often have the finance team up in arms, wondering why the repairs cost so much.
In the long term, recurring failures, malfunctions and production stoppages can lead to the need to engage expensive vendors for repairs and asset replacement.
Being able to solve problems well and having all the information you need at your fingertips will allow you to rebuild the conversation and relationship. Instead of Finance coming to you wondering why everything you need costs so much, you can say, “Hey, look how much we saved you. It could have cost hundreds, if not thousands.”
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Downtime is expensive – more than just the cost of repairing the machine. If you have equipment that breaks, it stops your revenue-generating activity in its tracks. Every minute you’re not in action costs more money out the window. The sooner your repair crew gets to work, the more money you can save.
In a study conducted by Vanson Borne of GE Digital for ServiceMax, which surveyed 450 service and IT decision makers from around the world, they found that:
Ongoing production failures and downtime can lead to reputational damage and loss of confidence for your team and customers. If your company can’t guarantee the delivery of products and services, your customers will go to someone who can.
Employees are frustrated when they can’t do their jobs because the equipment they need doesn’t work and they can’t get help. Losing customers can ultimately mean job cuts. No one wants to work where there is job uncertainty.
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But when you have a technical support staff that is effective at solving problems with a great system to back them up, they help protect your company’s reputation, which helps build brand loyalty.
[limblequote]In 2019, California’s Pacific Gas and Electric was forced to cut power to more than 2 million people to finally get the deferred maintenance they hadn’t received in years. Neglect has been proven to cause power lines to collapse, causing two dozen deadly wildfires. There were likely small problems along the way that, if caught, could have helped prevent these disasters. PG&E later filed for bankruptcy after becoming liable for tens of billions of dollars in damages. [/limblequote]
When we don’t solve problems effectively, problems get worse. Things pile up and maintenance becomes reactive rather than proactive. Items slip through cracks or brush under the rug, which can lead to devastating results.
Sometimes it makes more sense to replace the equipment instead of repairing it. However, asking the finance department to allocate money for new equipment is not always easy, especially if it was not part of the original budget.
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By tracking maintenance and repairs in a CMMS with functional reporting, you can get actual information about scheduled and unscheduled maintenance, costs, failure rates and productivity loss for any asset.
Limble’s custom report will help you tell the story more easily to your friends in Finance. You can measure how much downtime an asset causes and how much it costs the company. Show the finance and suddenly the argument is easily won. Replacement cost is justified.
Troubleshooting the same device multiple times can be very annoying. Having data to back up your recommendation for replacement can save everyone a lot of time, money and headaches.
It is often the most experienced technicians who deal with troubleshooting. Unfortunately, 60% of these maintenance professionals are retiring in the next few years.
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What makes these technicians so good at what they do? Many of them have learned through trial and error what the best troubleshooting methods are for each piece of equipment. It’s important to create checklists that guide problem-solving teams and address the most common issues.
The problem is that all these experienced technicians take their knowledge with them when they retire. There is already a huge labor shortage in the industry. Let’s say we haven’t encoded the data into a central hub (like Limble). In that case, we run the risk of losing valuable historical data when they are gone.
Limble’s ability to track historical asset knowledge makes it easy for a technician to see an asset’s entire operating history. Users can also add notes and “oddities” about the machine that require a lot of trial and error to discover, saving a lot of time.
Depending on the complexity of the machine, your maintenance crew can train experienced users for simple troubleshooting tasks.
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